What Information We Hold and Why
When you register, we collect your name, contact details, and the credentials you set for your account. When you deposit or withdraw through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier — enough to verify the payment and credit your account
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correctly. We do not store your full mobile banking PIN or password; those stay inside your wallet app. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual access. If you contact
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our support team, we keep a record of that conversation. All data is held on secured servers and is not sold to third parties. We share information only where required by applicable law or to process your payment through the relevant local rail. Your use of
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this platform and the data we process is subject to the laws of your eligible region — we do not make legal certainty claims about jurisdiction. You can request a copy of your data, ask us to correct inaccuracies, or ask about deletion by reaching our
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support team directly. Response times depend on the nature of the request and applicable legal requirements in your region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.